Frequently Asked Questions
Everything you need to know about your IMALENT experience.
What is the standard shipping time for orders?
We offer worldwide express shipping. Orders typically process within 1-2 business days, and delivery usually takes 5-7 business days depending on your location.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
Yes, at IMALENT, we are committed to sustainability. We work exclusively with certified manufacturers who adhere to fair labor practices and use high-quality, eco-friendly materials.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.